Last updated: 16 June 2026
These Terms of Service ("Terms") form a binding agreement between you ("you", "your", "Customer") and Suki Systems ("we", "us", "our"), the operator of Clockin (the "Service"), accessible at clockin-scheduler.com. By creating an account or using the Service in any way you agree to these Terms. If you do not agree, do not use the Service.
Clockin is a cloud-based workforce scheduling platform that lets managers collect employee availability via SMS and WhatsApp, generate weekly rosters with AI assistance, and publish schedules to staff. We may add, change, or remove features at any time. We will use reasonable efforts to give advance notice of material changes that adversely affect how you use the Service.
You must be at least 18 years old and authorised to bind your business to these Terms. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately of any unauthorised use.
When you add an employee, client, or any other individual to Clockin, you represent and warrant that:
You indemnify and hold us harmless against any claim, fine, or loss arising from your failure to meet these obligations.
You agree not to:
We may suspend or terminate accounts that violate these rules, with or without notice, and report illegal use to the relevant authorities.
Paid plans are billed in advance on a monthly or annual cycle via Stripe. By providing payment details, you authorise us (and Stripe) to charge the applicable fees plus any taxes. Subscriptions renew automatically until cancelled.
You may cancel at any time from the billing settings page. Cancellation stops future renewals; access continues until the end of the current paid period. Except where required by law, fees already paid are non-refundable.
If you believe you did not receive the service you paid for due to a verified product failure or technical error on our part, you may request a refund by emailing yali@suki-systems.com within 14 days of the charge. We review each request individually and will respond within 5 business days. Refunds are issued at our discretion and are not guaranteed.
We may change prices with at least 30 days' notice before the next billing cycle. Continued use after a price change constitutes acceptance.
Each plan includes a monthly fair-use allowance of SMS and WhatsApp messages. Excessive use that materially exceeds typical workforce-scheduling volumes may result in throttling, additional charges (with prior notice), or suspension. SMS and WhatsApp delivery depends on third-party carriers (Twilio) and platforms (Meta); we do not guarantee delivery or speed.
All SMS and WhatsApp messages sent through Clockin are operational and transactional — relating exclusively to workforce scheduling (availability requests, roster notifications, reminders, and schedule changes). No marketing or promotional messages are sent via the Service.
Clockin complies with the Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, the Australian Spam Act 2003, and equivalent telecommunications laws in all jurisdictions where the Service operates.
As a manager using Clockin, you are responsible for ensuring that all employees you add to the platform have consented to receive SMS and WhatsApp messages. You must not use the Service to send messages to individuals who have not consented or who have previously opted out.
We own all rights in the Service, including software, branding, designs, and documentation. We grant you a limited, non-exclusive, non-transferable licence to use the Service for the duration of your subscription. You own the data you enter into the Service ("Customer Data") and grant us a licence to host, process, and display it solely to operate and improve the Service.
Each party agrees to protect the other's confidential information with the same care it uses for its own, and to use it only as needed to perform under these Terms.
We aim for high uptime but do not guarantee that the Service will be uninterrupted, error-free, or secure against every threat. The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.
Schedules generated by AI are suggestions only. You are responsible for reviewing and approving any roster before publishing it to staff.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to these Terms is capped at the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or USD $100, whichever is greater.
You agree to defend, indemnify, and hold us harmless from any third-party claim, loss, or expense (including reasonable legal fees) arising from (a) your breach of these Terms, (b) your violation of any law, or (c) any content or data you submit or send through the Service.
Either party may terminate these Terms by cancelling the subscription. We may suspend or terminate immediately for non-payment, breach of these Terms, or illegal use. Upon termination, your right to use the Service ends and we may delete Customer Data after a reasonable retention period. You may request export of your data before termination.
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of Western Australia, Australia, without regard to conflict-of-laws rules. The parties agree to submit to the exclusive jurisdiction of the courts of Western Australia for any dispute arising under these Terms, except where applicable consumer-protection law provides you with a non-waivable right to bring proceedings in your local jurisdiction.
If any provision of these Terms is found unenforceable, the rest remain in effect. Failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor.
Questions about these Terms or the Service:
See also: Privacy Policy